Frequently asked questions about courses, classes and activities

Is it possible to assign a number/value of credits to each class of your choice. The user can only sign up for “credit-based” classes if they have enough credits available. Credits are loaded by the administrator for the user (from their profile in the registry), and a history of the credits added and used will be maintained. Alternatively, credits can be purchased directly by the customer from the App if the administrator has activated in-App payments and created a pricing list for their credit packages. Watch the video tutorial on in-App payments HERE. How many credits should I assign to a…

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This function allows your member to view the Classes / Course on the app but in order to book he/she will be invited to call the sports center. It is a function designed in those cases where the member cannot book independently because the administrator must verify that there are sufficient requirements, such as an advanced swimming course of a member who has only the basics of aquaticity.

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It corresponds to how long before the starting time of the class or a Course a member will be able to make his own booking. For example, setting the value to 1 hour and 30 minutes, for a class that starts on January 20th at 6:00 pm, a member can book by 4.30 pm on January 20th.

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It corresponds to how long before the starting time of the Class or a Course a member can cancel the booking. For example, by setting the value to 4, for a Course whose first class begins on January 10th at 8:00 pm, a member who has enrolled in the Course can cancel the booking before 4:00 pm on January 10th. At 4:01 pm you will not be able to cancel it. This mechanism is necessary to protect the owner of the fitness center, avoding members from canceling bookings at the last minute, preventing therefore other members to book the free…

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“Published” means that all members entered in the member database will see the course / class on their smartphone having the possibility to book. “Hidden” means that the course / class is created and visible on the calendar but not yet visible to members from their smartphone. Status management allows you to easily create all the courses / classes, having the possibility to check them and make any changes publishing them only when you know that the data is correct. Publishing or hiding a course / class is possible with the buttons available during editing. (see “Modifying a course /…

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By activating this option, the Class or Course does not require booking through the app where you will have a simple overview. There will therefore be neither the number of places available nor the number of hours within which it is possible to unsubscribe. It is suggested to use it for those Classes or Courses that are open to all members and do not require booking.

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Classes and Courses are conceptually different. A Course consists of a fixed number of classes that are usually repeated the same days of the week and booking the Course means participation in each class. An example can be a 10 classes Yoga Course that takes place on Tuesday at 18:00 and on Thursday at 19:30 with a start in November at a total cost of 120 EURO. A Class instead is extemporaneous and therefore is performed once and usually the member pays each time. In a sports center a typical example is spinning, where classes are also held every day…

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Thanks to this function I can create the Course timetable for the whole season but making sure that my member can see and book through the app only for a certain period of time. Example: Setting the visibility limit to 8, the member from the app will only see the next 8 days; so if now it’s 4.30pm on Monday 10th January and I set the visibility limit to 8, the member from the app will see all the Classes / Courses from now until 4.30pm on Tuesday 18th January.

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