Notifications
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How can I send a mailing to all customers from BookyWay?
BookyWay does not include a direct mailing feature, but it offers a push notification system through the virtual noticeboard, which is the best solution if you need to send a short and immediate message. Push notifications have much higher visibility than an email, as they are received directly on users’ smartphones. Click HERE to see the tutorial on sending Push Notifications Click HERE to learn how to send effective Push Notifications If your message is longer, includes images, links, or other detailed information, it is advisable to use a dedicated mailing platform. These tools are specifically designed for managing newsletters, offering professional templates, subscription and unsubscription management, tracking of…
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How to communicate directly with your clients. Noticeboard and Push Notifications
📌 1. WHAT IS THE NOTICEBOARD AND HOW CAN I USE IT?The Noticeboard is a space always accessible in the app, where you can post messages visible at any time to your clients. 🔔 2. WHAT ARE PUSH NOTIFICATIONS AND WHEN TO USE THEM?Push Notifications are instant messages that appear as alerts directly on your clients’ smartphones, even if the app is closed or the screen is locked. 📣 Maximize the effectiveness of your push notifications 👉 Click here to see practical tips and strategies in our dedicated article 📧 3. WHAT ARE AUTOMATIC EMAILS AND WHICH COMMUNICATIONS DO THEY SEND?Automatic…
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Why are my customers not receiving push notifications, or why is the number sent lower than the number of users in the database?
If your customers are not receiving push notifications, the most common reason is that they have not allowed BookyWay to send notifications through their smartphone settings. It’s normal for customers to refuse consent when downloading the app to avoid unwanted advertising. Things to keep in mind: How to check: After sending, a message will inform you how many users the notification has reached (e.g., “the notification has reached x users”). You can also download a detailed report from the Report area, which includes the time and day each user received the last push notification. Remember that notification sending is asynchronous,…
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Why are there available slots in a class but clients remain on the waiting list?
If a client cancels their registration for a fully booked activity and a spot becomes available, but clients on the waitlist are not automatically moved to the available time slot, here are the main reasons to consider: Clients automatically receive an email notification when they are moved from the waitlist to a confirmed booking. No further confirmation is required from the client to complete this transition. This approach ensures that all parties are aware of both the automated processes and the manual interventions that may impact class bookings and waitlist statuses. Important: Any user can join the waitlist even if…