Tips
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Activities with Credits – Credit Expiration
❇️ CAN I SET AN EXPIRATION DATE FOR CREDITS ❓ Below you’ll find a detailed explanation of how it works, but if you prefer to watch the video tutorial instead SHOP section Inside the Shop section (available from the home page menu — bottom left on desktop, bottom right on smartphone), you can create or edit credit packages and assign an expiration period to each one (in days, weeks, months, or years), thus creating your own price list.You can do this without necessarily activating in-app payments (although it is highly recommended). Each package can include: 👉 Other useful features Packages can be purchased directly by the client via the App or manually…
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Activities with credits – I already set up my schedule but forgot to assign credits to the activities
❇️ How can I now insert the correct credits into all activities❓ ❇️ In the meantime, some clients have already signed up for activities; how can I deduct their credits now❓ ❇️ I already had clients with pre-purchased activities, but they don’t have the corresponding credits assigned. What should I do❓ ❇️ I was working with memberships and now I want to switch to using credits. What should I do❓ For all these questions, contact us and our team will provide you with all the support you need. 📩 Contact us via email: support@bookyway.com 👉Watch the tutorial video to learn…
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Activities with credits – Packages valid only for certain classes? Better not
❇️ Sometimes it may seem like a good strategy to create credit packages that can only be used for certain classes or courses, perhaps to push a specific activity.In reality, this limitation often slows down purchases and reduces customer satisfaction. 📉 Here’s what happens when you limit credits Less freedom = fewer bookings → the customer does not always find a time or activity that matches the purchased package. Idle credits → remain unused, generating frustration and possible refund requests or complaints. Less positive experience → the customer perceives the offer as “rigid” and inflexible, and next time they may…
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Activities with credits – What value should you assign to credits?
❇️ To avoid complications and keep everything simple and clear for you and your clients, the golden rule is: 💳 1 credit = 🪙 1 € / $ / £ 🔹 Why it’s important 🔹 Extra tip: discounted packages To boost sales, you can create credit packages with progressive discounts: Example 10 credits = € 10 50 credits = € 45 (10% discount) 100 credits = € 85 (10% discount) The more credits the client buys in one go, the more they save → and you improve loyalty. Read the full article here 👉 BookyWay Credits: more sales, less hassle…
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How can I set a daily booking limit?
At the moment, it is not possible to set a daily booking limit, only a weekly one. However, there is a trick to prevent users from booking two consecutive activities: 🔹 How to do it? Simply make sure that two consecutive activities overlap by at least one minute. For example, if classes normally last 60 minutes and are scheduled at 9:00, 10:00, 11:00, etc., you can set their duration to 61 minutes instead of 60. 👉 This way, the system will detect an overlap between activities and prevent users from booking two consecutive classes. 📌 Limitations of this method This solution only prevents booking two consecutive activities but does not stop a user…
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How can I use BookyWay as an administrator from my phone? Or: How can I use the app as an administrator?
he BookyWay app is designed exclusively for your clients.However, you can log in to the app using your administrator credentials, but in this case, you will enter as if you were a client of your own service. This allows you to see exactly what your clients see. If you are both an administrator and an instructor, the app will provide you with a dedicated menu. From there, you can view your activities and bookings. Watch the instructor tutorial video HERE Using BookyWay as an administrator from your phone If you wish to manage BookyWay as an administrator from your phone, you can…
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How can I use the custom expiration date?
You can use this expiration date for whatever you need; for example, it could be for annual membership to the center… or something else. This expiration can be activated or deactivated. When activated, the option to assign a date will appear in the user profiles. This feature has a close relationship between the general preference settings (see below) and the settings of the activities that are published. Let’s start with a fairly common use case: “In my center, annual membership is required to participate in activities, so I don’t want a client to be able to sign up for activities…
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How can I, as an administrator, manage the center from the App?
The app is designed for customers, and the administrator logs in with their details as a “client” However, you can still access your administration page from your phone’s browser exactly as you would from a PC/MAC, through the link https://admin.bookyway.com/. You will have access to all functions, just as you do on the PC/MAC side. We are currently in the process of completely rebuilding the mobile (phone) interface… to learn more, see HERE for a presentation on the progress of the work.
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How do I set class booking and unsubscription restrictions to manage attendance better?
In BookyWay, you can set a specific time frame for when clients can book a class using the “Book within” setting. For example, if you set “Book within” to 12 hours before the class starts, clients can only book the class up until 12 hours before it is scheduled to commence. So if the class is at 6 AM, clients must book before 6 PM the previous evening. Clients can unsubscribe from a class within a set time frame using the “Unsubscribe within” setting. If you set “Unsubscribe within” to 24 hours before the class starts, clients have the flexibility…
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How to Allow Only Certain Customers to Book Certain Lessons or… How to Prevent Some Customers from Booking Certain Activities?
Restricting access to your lessons/activities is counterproductive… unless it is strictly necessary – we will see below what these cases are and what is really worth doing. Fewer Restrictions, More Value for Everyone It may seem like a good idea to prevent certain customers from accessing specific activities to avoid mistakes or confusion. However, our experience, gained from working with hundreds of different businesses – from sports centers to driving schools, from professionals to pet centers – shows that implementing technical restrictions leads to more disadvantages than benefits. Every operational restriction generates: 🔓 A significant loss in terms of opportunities…