Payments and Billing
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Can I add placeholder clients during the trial period and update their details post-trial without incurring costs?
No, you cannot add placeholder clients during the trial period with the intention of changing their contact information after the trial period. During the trial period, any clients you add should be actual individuals you intend to manage with our platform. This is because, after the trial period ends, the ability to modify key details such as names, surnames, and email addresses for the clients added is not permitted without incurring the standard fees associated with adding new clients. The integrity of client data is crucial for the effective use of our platform. Placeholder or fictional client data intended to…
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Credits are not being deducted from customer bookings – or – credit counts don’t add up
❇️ Have you noticed strange behavior in credits? Before performing manual checks, we recommend clicking the Analyze now button directly on the credits screen. It will give you an automatic analysis of the situation and may already provide the answer you’re looking for. If, after clicking Analyze now, things still don’t add up, please carefully read the information below: it could be due to an incorrect configuration or a custom setting that excludes credit deduction. If credits are not being deducted, it means that at the time of the customer’s booking: Any changes to the settings above after a booking has already been made will not have…
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How much do I have to pay for each workout card created for a member?
Nothing. Payment is only for each new Member entered and not for the cards he uses or that are created.
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How much does BookyWay cost?
Registration is free and the system is already active immediately with all its functions.During the first 30 days it is possible to insert ALL MEMBERS inside the database (with or without e-mail), without any limit, in a totally free way. Even the app that downloads the member from the App store or Googleplay store is free.Once the 30 days have passed, if you want to enter other members (with or without e-mail) you will pay only 1.50 euro (or 1.50$ or 1.50£), once in a lifetime, + VAT for each new name entered in the members database. This means, for example,…
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How to purchase credits to add new users without a PayPal account
When the PayPal payment page opens, you will find an option at the bottom to pay directly with a card, without needing to create a PayPal account. Keep in mind that PayPal will try to encourage you to create an account, so the option may not be immediately visible. If you have recently logged into a PayPal account and are still signed in, you won’t see the screen below but will be prompted to proceed with the payment immediately. In this case, you need to log out of PayPal and restart the payment process from BookyWay. To log out of PayPal, click on your avatar (a button with your initials)…
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I don’t have a credit card or a PayPal account, can I pay by bank transfer?
Only in exceptional cases. The reason we do not accept payment by bank transfer is that the system is fully automated to load credits concurrently with the purchase. A prepaid credit card can also be used. When it is not possible to purchase via PayPal or credit card for specific reasons, we accept bank transfers but only for amounts of more than 200 credits (with the standard purchase, you can also buy as few as 10 credits). This is because it involves a whole manual procedure and support for crediting accounts. By setting a limit on the amount, we can…
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If a member unsubscribes from the health club and then returns do I have to pay a credit again?
No, if John Doe were to unsubscribe from my center and then subscribe later You will not have to pay anything.
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Who receives the credit purchase invoice (and when)?
After purchasing credits, the invoice is usually sent via email within 14 days. 🆕 New: You can now specify a different email address to automatically receive all purchase invoices. 🌟 This option is especially useful if you want invoices to go directly to the person or department handling accounting. 🔧 To set the billing email address, go to the Settings menu, open the Tax Information section, and enter the desired email in the appropriate field. 👇 Check out the GIF below to see where this setting is located Click here to learn how to use the administration platform from your phone