Frequently asked questions about courses, classes and activities
-
A client didn’t move from the waiting list to a confirmed booking
If clients are not being moved from the waiting list to booked slots despite availability, here are the main reasons to consider: Automation Setting: Check if the “waiting list automation” option is active. If this setting is disabled, the system won’t automatically move clients from the waiting list to available slots. (see image) Eligibility Requirements: The client on the waiting list may not currently meet the necessary conditions to join the class, such as having enough credits or a valid membership at the time the slot becomes available. Manual Intervention: Administrators have the ability to manually remove participants from a class. If an…
-
Activities with Credits – Credit Expiration
❇️ CAN I SET AN EXPIRATION DATE FOR CREDITS ❓ Below you’ll find a detailed explanation of how it works, but if you prefer to watch the video tutorial instead SHOP section Inside the Shop section (available from the home page menu — bottom left on desktop, bottom right on smartphone), you can create or edit credit packages and assign an expiration period to each one (in days, weeks, months, or years), thus creating your own price list.You can do this without necessarily activating in-app payments (although it is highly recommended). Each package can include: 👉 Other useful features Packages can be purchased directly by the client via the App or manually…
-
Activities with credits – I already set up my schedule but forgot to assign credits to the activities
❇️ How can I now insert the correct credits into all activities❓ ❇️ In the meantime, some clients have already signed up for activities; how can I deduct their credits now❓ ❇️ I already had clients with pre-purchased activities, but they don’t have the corresponding credits assigned. What should I do❓ ❇️ I was working with memberships and now I want to switch to using credits. What should I do❓ For all these questions, contact us and our team will provide you with all the support you need. 📩 Contact us via email: support@bookyway.com 👉Watch the tutorial video to learn…
-
Activities with credits – Packages valid only for certain classes? Better not
❇️ Sometimes it may seem like a good strategy to create credit packages that can only be used for certain classes or courses, perhaps to push a specific activity.In reality, this limitation often slows down purchases and reduces customer satisfaction. 📉 Here’s what happens when you limit credits Less freedom = fewer bookings → the customer does not always find a time or activity that matches the purchased package. Idle credits → remain unused, generating frustration and possible refund requests or complaints. Less positive experience → the customer perceives the offer as “rigid” and inflexible, and next time they may…
-
Activities with credits – What value should you assign to credits?
❇️ To avoid complications and keep everything simple and clear for you and your clients, the golden rule is: 💳 1 credit = 🪙 1 € / $ / £ 🔹 Why it’s important 🔹 Extra tip: discounted packages To boost sales, you can create credit packages with progressive discounts: Example 10 credits = € 10 50 credits = € 45 (10% discount) 100 credits = € 85 (10% discount) The more credits the client buys in one go, the more they save → and you improve loyalty. Read the full article here 👉 BookyWay Credits: more sales, less hassle…
-
Can I add or remove a member’s booking directly from the web?
Yes, from the booking page just click on the [x] next to the member (you will be asked to confirm with a message). To book a member, simply search among the members in the members database and then click on the + next to the member name.
-
Can I insert my image on a course / class?
No, you must use those in the BookyWay gallery. If there is not one of the images that fits your course / class, you can write to us at support.en@gymtrainer.net explaining your needs and perhaps attaching an example of an image you would like to have. We will look in our image bank for a photo that may fit your needs, and if you find it interesting, it will be inserted for free in the gallery, available to all BookyWay users.
-
Clients are able to unsubscribe after the unsubscription period has already ended – or – Clients are not able to subscribe even though the subscription period is still valid
This means that (most likely during the account setup) you have set the wrong time zone. No worries, this can be fixed quickly. Go to — SETTINGS — COUNTRY-LANGUAGE-TIMEZONE and set the time zone to Italian = +01:00 (or the one for your local area).
-
Customers are able to sign up with an expired subscription date – or – customers are able to sign up without the subscription expiration date set.
This indicates that the settings have not been correctly configured. You just need to navigate to the Expiration Preferences menu. Under the membership section and enable the “Block subscription with expired date” and “Block subscriptions if expiration date is missing”.
-
How can an instructor access the names of registered participants
📌An instructor user can be a teacher, trainer, expert, or any professional figure managing activities with registered participants. The system is designed to adapt to many contexts where a qualified and authoritative figure is required to lead or support an activity. If you want an instructor to see the participants in the activities they conduct, follow these simple steps.Instructors will only have access to the activities assigned to them and will see real-time booking details. 1. Invite the instructor to BookyWay Create their profile by entering their name, surname, email, and selecting the “Instructor” role.The instructor will receive an email…
