Frequently asked questions about courses, classes and activities
-
How can I delete one or more lessons / activities / courses that have already been created?
1. Access the activity list From the main menu, go to the Activity List section. Here you’ll find all your scheduled activities. 2. Select the activities to delete You have three ways to choose what you want to remove: 💡Note: Each screen shows a maximum of 175 activities. If you have more, repeat the process on the next screens, applying filters again if necessary. 3. Check the selected activities As soon as you select one or more activities, a green badge will appear at the top showing the total number of selected activities. This helps you keep track before confirming the deletion.…
-
How can I set a daily booking limit?
At the moment, it is not possible to set a daily booking limit, only a weekly one. However, there is a trick to prevent users from booking two consecutive activities: 🔹 How to do it? Simply make sure that two consecutive activities overlap by at least one minute. For example, if classes normally last 60 minutes and are scheduled at 9:00, 10:00, 11:00, etc., you can set their duration to 61 minutes instead of 60. 👉 This way, the system will detect an overlap between activities and prevent users from booking two consecutive classes. 📌 Limitations of this method This solution only prevents booking two consecutive activities but does not stop a user…
-
How can I use the custom expiration date?
You can use this expiration date for whatever you need; for example, it could be for annual membership to the center… or something else. This expiration can be activated or deactivated. When activated, the option to assign a date will appear in the user profiles. This feature has a close relationship between the general preference settings (see below) and the settings of the activities that are published. Let’s start with a fairly common use case: “In my center, annual membership is required to participate in activities, so I don’t want a client to be able to sign up for activities…
-
How do I register or deregister a client for multiple classes?
To manage the registration or deregistration of a client for multiple classes, follow these steps: To deregister the client from certain activities: To register the client for multiple classes simultaneously: The client will be automatically enrolled in the selected classes and will receive ONLY one email notification after saving.
-
How do I set class booking and unsubscription restrictions to manage attendance better?
In BookyWay, you can set a specific time frame for when clients can book a class using the “Book within” setting. For example, if you set “Book within” to 12 hours before the class starts, clients can only book the class up until 12 hours before it is scheduled to commence. So if the class is at 6 AM, clients must book before 6 PM the previous evening. Clients can unsubscribe from a class within a set time frame using the “Unsubscribe within” setting. If you set “Unsubscribe within” to 24 hours before the class starts, clients have the flexibility…
-
How to Allow Only Certain Customers to Book Certain Lessons or… How to Prevent Some Customers from Booking Certain Activities?
Restricting access to your lessons/activities is counterproductive… unless it is strictly necessary – we will see below what these cases are and what is really worth doing. Fewer Restrictions, More Value for Everyone It may seem like a good idea to prevent certain customers from accessing specific activities to avoid mistakes or confusion. However, our experience, gained from working with hundreds of different businesses – from sports centers to driving schools, from professionals to pet centers – shows that implementing technical restrictions leads to more disadvantages than benefits. Every operational restriction generates: 🔓 A significant loss in terms of opportunities…
-
How to Request Bulk Changes to Activities
If you need to modify a large number of already published events with registered participants (a significant number), you can submit a request to support. 🔹 To ensure a quick intervention and avoid irreversible errors, please provide clear and precise details. We recommend accessing the activities page and using the available filters to check the activities you need to modify. Then, include this information accurately in your request. Request Format Subject: Bulk activity modification requestAccount ID and Account Name: 👉🏼 Click here to find your Account ID 📌Description: DISTINCTIVE DATA OF ACTIVITIES TO BE MODIFIED (example) Date range: 10/12/24 to 10/05/25Title: Yoga L1Day of…
-
If the member does not have a smartphone how can he book the classes?
The member can use the web application from a PC, Mac or tablet.
-
Is it possible to change a Class or Course already started?
If there are no subscribers, you can delete them or make changes. If, on the other hand, members have already booked they cannot be canceled and the following fields cannot be changed: title, date and time, duration, price, limit of unsubscription, reduce the number of participants to a number lower than those already registered and transform in “open” a course with inscriptions and vice versa. Instead, you can change the following fields: description, instructor, photo, location and color and increase the number of subscribers.
-
Some media are not played
If the media you uploaded is not visible on the client’s devices, it might be due to the structure of the video URL. We have found that some parameters in the URL can be considered invalid by the devices, causing issues in content display. Cause Recently, Google and Vimeo introduced tracking parameters in the URL generated when sharing videos. The parameters of a URL include everything that appears after , and including, the question mark. example: https://vimeo.com//956207419?share=copy Solution When copying and pasting the URL into the media, you must remove the parameters, question mark included.
