Frequently asked questions about courses, classes and activities

If a client cancels their registration for a fully booked activity and a spot becomes available, but clients on the waitlist are not automatically moved to the available time slot, here are the main reasons to consider: Clients automatically receive an email notification when they are moved from the waitlist to a confirmed booking. No further confirmation is required from the client to complete this transition. This approach ensures that all parties are aware of both the automated processes and the manual interventions that may impact class bookings and waitlist statuses. Important: Any user can join the waitlist even if…

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