User List
-
Can I add placeholder clients during the trial period and update their details post-trial without incurring costs?
No, you cannot add placeholder clients during the trial period with the intention of changing their contact information after the trial period. During the trial period, any clients you add should be actual individuals you intend to manage with our platform. This is because, after the trial period ends, the ability to modify key details such as names, surnames, and email addresses for the clients added is not permitted without incurring the standard fees associated with adding new clients. The integrity of client data is crucial for the effective use of our platform. Placeholder or fictional client data intended to…
-
Can I change a member’s email address?
There are two cases where it is generally necessary to change the email address. 1. The email address I entered is incorrect If the entered email does not exist and has therefore never been delivered, it turns purple and goes into the standby emails (along with emails not delivered for other reasons, such as a full inbox). In this case, you can change the email address yourself. If, instead, the email remains black along with the others, it means that the email address exists and has been delivered to someone we probably don’t know. In this case, it cannot be modified independently, and you…
-
Can I delete a member?
Yes, you can permanently delete a member from the member database by entering his profile, from the “Delete member” button. If not specifically requested by the member, we advise you not to do so because if the member returns to your health club then you should pay a credit to re-enter it.
-
Can I manage membership expiration date? or How Can I Prevent a User with an Expired Subscription from Signing Up?
Yes, you can manage subscription expiration in BookyWay by correctly configuring two areas: 1. General Settings In the Settings → Global Booking Options menu, you can choose how to manage sign-ups based on subscription expiration. The available options are: 2. Individual User Settings In each user’s profile, under Booking Options → Validity, you can: The combined effect of these two settings (general and individual) will determine which activities a user can book. Quickly Checking a User’s Restrictions If you want to check which activities a user can sign up for, considering not only subscription expiration but also other restrictions (e.g., certificates, personalized expiration…
-
Can I manage the booking of member’s children?
BookyWay facilitates the management of family members’ bookings under a single account. You can associate the names of family members to manage their bookings seamlessly. Only administrators can add a family member to an existing client. To add a family member to an existing client’s profile, ensure the client has an associated email. Then, simply select the client and click the “Add Family Member” button, where you will be prompted to enter the family member’s name and surname. This functionality allows a member, from their app, to view and manage the bookings of their children or family members by switching…
-
Can I modify an email address? What does it mean when a customer is in standby status?
Modifying an Email Address:You are able to modify a client’s email address if it is marked as in “stand-by” status. This status indicates that the email could not successfully reach its destination due to issues such as incorrect email input or a recipient’s full mailbox, and it will be highlighted in purple under the “Stand-by” user list tab. In these cases, you can autonomously modify the email address without requiring assistance. However, if the email address is correct and not in stand-by status (indicating successful delivery), it cannot be directly modified through the platform. For these instances, we support the…
-
Email on Stand-by – Why hasn’t my client received the invitation via e-mail?
What “e-mail on stand-by” means and how to fix it When you invite a client on BookyWay, sometimes the e-mail doesn’t reach its destination. In these cases, the address is marked in red and the status remains on Stand-by. ⚠️ MOST COMMON CAUSES ✅ WHAT TO DO
-
How can a client manage bookings for their children or users without an email?
The family links feature allows clients to easily manage bookings for their children or other users who, for any reason, cannot manage their bookings independently. How to create a family link Follow these simple steps: Managing linked users How to assign roles (parent and child) Roles of parent or child can be assigned as follows: Important Note
-
How can I request a change to a customer’s name or email?
User Data Change Request It is not possible to directly modify key user data such as First Name, Last Name, or Email 🔹 Exception: The email can only be changed independently if it has been rejected by the recipient’s mail servers. For more details, check this FAQ If you need to update these details, you must send a request to support by filling out the email in the following format: Subject: User Data change request Include:Account ID: 97803Account Name: London Center 🔴IMPORTANT: The Account ID is a unique numeric code visible in your admin panel.Always include it in your request to avoid processing delays.…
-
How can I tell the members that they have been entered in my customer database?
At the time of creation, an e-mail will be sent to all member with their credentials and instructions necessary to access the application on the smartphone.