User List
-
Can I add placeholder clients during the trial period and update their details post-trial without incurring costs?
No, you cannot add placeholder clients during the trial period with the intention of changing their contact information after the trial period. During the trial period, any clients you add should be actual individuals you intend to manage with our platform. This is because, after the trial period ends, the ability to modify key details such as names, surnames, and email addresses for the clients added is not permitted without incurring the standard fees associated with adding new clients. The integrity of client data is crucial for the effective use of our platform. Placeholder or fictional client data intended to…
-
Can I change a member’s email address?
There are two cases where it is generally necessary to change the email address. 1. The email address I entered is incorrect If the entered email does not exist and has therefore never been delivered, it turns purple and goes into the standby emails (along with emails not delivered for other reasons, such as a full inbox). In this case, you can change the email address yourself. If, instead, the email remains black along with the others, it means that the email address exists and has been delivered to someone we probably don’t know. In this case, it cannot be modified independently, and you…
-
Can I delete a member?
Yes, you can permanently delete a member from the member database by entering his profile, from the “Delete member” button. If not specifically requested by the member, we advise you not to do so because if the member returns to your health club then you should pay a credit to re-enter it.
-
Can I manage membership expiration date? or How Can I Prevent a User with an Expired Subscription from Signing Up?
Yes, you can manage subscription expiration in BookyWay by correctly configuring two areas: 1. General Settings In the Settings → Global Booking Options menu, you can choose how to manage sign-ups based on subscription expiration. The available options are: 2. Individual User Settings In each user’s profile, under Booking Options → Validity, you can: The combined effect of these two settings (general and individual) will determine which activities a user can book. Quickly Checking a User’s Restrictions If you want to check which activities a user can sign up for, considering not only subscription expiration but also other restrictions (e.g., certificates, personalized expiration…
-