Frequently asked questions about your BookyWay account
-
A client didn’t move from the waiting list to a confirmed booking
If clients are not being moved from the waiting list to booked slots despite availability, here are the main reasons to consider: Automation Setting: Check if the “waiting list automation” option is active. If this setting is disabled, the system won’t automatically move clients from the waiting list to available slots. (see image) Eligibility Requirements: The client on the waiting list may not currently meet the necessary conditions to join the class, such as having enough credits or a valid membership at the time the slot becomes available. Manual Intervention: Administrators have the ability to manually remove participants from a class. If an…
-
Can I have someone else use the system as an administrator?
Sure. I can make “administrator” any name entered, by clicking the pencil symbol next to its name and then the “administrator options” button that appears on the right. At that point I can decide, by checking the “Manager” box, to let him manage only the classes and notifications on the bulletin board or, by ticking the “Personal Trainer” box, let him manage only the workout cards or, by ticking both, give him the possibility of managing the entire BookyWay system. At that point that person will be able to enter (as well as from the app) into the system from…
-
How can a client manage bookings for their children or users without an email?
The family links feature allows clients to easily manage bookings for their children or other users who, for any reason, cannot manage their bookings independently. How to create a family link Follow these simple steps: Managing linked users How to assign roles (parent and child) Roles of parent or child can be assigned as follows: Important Note
-
How can I migrate from my booking system to BookyWay?
Switching from one booking platform to another may seem complicated, but with the right approach, it can be a simple and effective process. This article provides clear instructions on how to transfer your data effortlessly. If you’re looking to migrate from your current management system to BookyWay, follow this guide to make the transition as smooth as possible. Why simplifying data migration is important Many booking platforms offer complex data fields, which can make migration unnecessarily complicated. However, for most booking systems, only a few fields are essential to ensure a seamless transition. By focusing on these, you can avoid…
-
How can I use BookyWay as an administrator from my phone? Or: How can I use the app as an administrator?
he BookyWay app is designed exclusively for your clients.However, you can log in to the app using your administrator credentials, but in this case, you will enter as if you were a client of your own service. This allows you to see exactly what your clients see. If you are both an administrator and an instructor, the app will provide you with a dedicated menu. From there, you can view your activities and bookings. Watch the instructor tutorial video HERE Using BookyWay as an administrator from your phone If you wish to manage BookyWay as an administrator from your phone, you can…
-
How can I, as an administrator, manage the center from the App?
The app is designed for customers, and the administrator logs in with their details as a “client” However, you can still access your administration page from your phone’s browser exactly as you would from a PC/MAC, through the link https://admin.bookyway.com/. You will have access to all functions, just as you do on the PC/MAC side. We are currently in the process of completely rebuilding the mobile (phone) interface… to learn more, see HERE for a presentation on the progress of the work.
-
How much does BookyWay cost?
Registration is free and the system is already active immediately with all its functions.During the first 30 days it is possible to insert ALL MEMBERS inside the database (with or without e-mail), without any limit, in a totally free way. Even the app that downloads the member from the App store or Googleplay store is free.Once the 30 days have passed, if you want to enter other members (with or without e-mail) you will pay only 1.50 euro (or 1.50$ or 1.50£), once in a lifetime, + VAT for each new name entered in the members database. This means, for example,…
-
How to purchase credits to add new users without a PayPal account
When the PayPal payment page opens, you will find an option at the bottom to pay directly with a card, without needing to create a PayPal account. Keep in mind that PayPal will try to encourage you to create an account, so the option may not be immediately visible. If you have recently logged into a PayPal account and are still signed in, you won’t see the screen below but will be prompted to proceed with the payment immediately. In this case, you need to log out of PayPal and restart the payment process from BookyWay. To log out of PayPal, click on your avatar (a button with your initials)…
-
How to Submit a Support Request
Search the FAQs Make sure that the answer to your request is not already available in the FAQs by searching for a keyword as if using a search engine. Remember that finding an answer in the FAQs on your own is much faster and also helps you better understand how BookyWay works. Watch Video Tutorials On our dedicated video tutorial page, you can find many short, explanatory videos divided by function. These videos allow you to see the feature you are interested in, both from the administrator side (administration platform) and the App side (customer).You can find the video tutorials…
-
How to switch between accounts in the Client App
In the Client App, if multiple accounts are available, users can switch between accounts by clicking the “Account” button located at the bottom right. Then, simply select the desired account from the visible buttons with a purple background. On every page of the App, it is always clear which account is currently active: just check the black bar at the top, where the center’s name and the active account are displayed. When does a client have more than one account? A client might have multiple accounts in the following cases:
